Frequently Asked Questions
Everything you need to know about your CINECOLOR experience.
What is the standard shipping time for CINECOLOR orders?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. All orders include real-time tracking information sent via email.
Do you offer a warranty on electronics?
Yes, all CINECOLOR hardware products come with a comprehensive 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for open-box items?
You can return items within 30 days of purchase. Please note that electronics must be returned in their original packaging with all accessories included to qualify for a full refund.
Are your professional monitors factory-calibrated?
Absolutely. Every CINECOLOR professional display is factory-calibrated to ensure color accuracy (Delta E < 2) right out of the box for photographers and cinematographers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for higher-value equipment.
How do I access technical support for my device?
Our technical team is available 24/7 via live chat. For complex troubleshooting, you can also open a support ticket through your account dashboard or visit our online documentation portal.